Terms and Conditions of Sale

Delivery Time

The ‘Carmen Woods’ collection either has available stock or is made-to-order. If a product states ‘Buy Now’ it will take approximately 2-3 working days to deliver; for ‘Order Now’ it will take approximately 3-4 weeks to deliver. Once an order has been placed we will contact you via email to confirm the order and provide the exact delivery time.

All prices include UK package and delivery charges. For countries outside the UK please see our ‘Delivery Prices’ information.

Refunds and Returns

If you are unhappy with your purchase we will offer a refund under the following terms:

The distance selling regulations state that you have the legal right to cancel your order within 7 working days of receipt of your purchase. Therefore all return requests must be made via email to sales@carmenwoods.com and the item returned within 7 days of purchase to: 117e Broadway West, Leigh-on-Sea, Essex SS9 2BU.

If the goods do not reach us within 7 days we reserve the right not to process your return. A refund will be issued to the full amount once we have received the returned item. You will be responsible for the payment of the delivery charges, except when items are faulty. In this circumstance you will be reimbursed for the delivery charges along with the item value, so please include the proof of postage.

Refunds will only be made via the original method of payment, taking into account any discounts or special offers received at the time of purchase. A refund will only be authorised if the item/s are returned in the same condition in which they were received, without any damage or tampering. If you would like to ensure the safe return of your purchase, we will happily organise this for you and will subsequently deduct the cost from your refund. Please contact us for more details via sales@carmenwoods.com.